Postage, washing instructions and other information.
Washing Instructions.
Caring for your blankets and throws.
Our blankets and throws all hand wash. Leave to drain naturally before hanging out. They usually dry within a couple of hours
as hair dries much more quickly than wool.
Washing your socks.
Goat Company socks are fully machine washable at 40c on a woollen wash. We do not advise tumble drying them as this may risk felting. They will dry overnight and cared for in this way could last for years.
Washing your Knitwear and Scarves.
Washing Your Knitwear and Scarves.
Always hand wash both knitwear and scarves. Dry both flat and lightly iron over a damp cloth when dry.
Postage.
Your postage is calculated automatically based on the weight of your parcel.
All UK and Channel Island parcels are sent First Class at a rate of £4.70p 48hr Tracked
Overseas parcels are calculated at the relevant Zone Band. The postage rate will be shown at your Checkout.
We aim to process and despatch orders within 7 days of receipt of your order.
Orders are subject to availability, if your order is urgent please let us know.
Packages are sent at the risk of the person placing the order, if you would prefer the parcel recorded delivery add £2.00.
Exchanges/Returns.
If you wish to exchange your goods please return them unused within fourteen days. If they are faulty we will of course replace them.
If you are returning them for any other reason please include payment for replacement postage.
Terms and Conditions
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within 8 working days following receipt of your goods.
You must inform us of your wish to cancel in writing within 8 working days following the date of receipt and must take reasonable care of the products and not use them.
You should return products to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel.
If you return products to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method.
If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
Please write to the following address to cancel an order: The Goat Company, Llanveynoe, Longtown, Herefordshire requesting a cancellation and enclosing the following details:
order number, name and contact details or email your details to;
For full details of your rights under the Distance Selling Regulations, please contact your local Trading Standards office or Citizens' Advice Bureau.
Full details of how to return goods can be found in the Returns section below.
Refunds:
You have the right to return your goods for a full refund including P & P within 8 days of receipt of goods, the customer shall pay the return postage.
All refunds will be processed within 30 days of receipt of the returned goods.
Please include your original order number on the outside of the package.
Please see above Terms and Conditions as to the care of goods whilst in your possession.
Please return the goods to:
Returns (your order number)
The Goat Company
Daren Farm, Llanveynoe, Longtown, Herefordshire, HR2 0NG
Exchanges/Returns.
If you wish to exchange your goods please return them unused within fourteen days. If they are faulty we will of course replace them.
If you are returning them for any other reason please include payment for replacement postage.
Returns Address:
Daren Farm, Llanveynoe, Longtown, Herefordshire, HR2 0NG
Tel: 01873 860240 10:00 am to 6:00pm